RAWALPINDI: The Excise and Taxation Department Rawalpindi has launched a new One-Window Facilitation Centre to make tax-related services more accessible and efficient for citizens.
The facility will initially handle matters related to property tax, professional tax, and motor vehicle tax, allowing applicants to submit complaints and requests through a single point instead of visiting multiple departments.
Dedicated staff have been deployed at the reception area to receive applications and forward them to the relevant sections. Officials have been directed to resolve complaints and applications within two days, a move expected to reduce delays and repeated visits to the Excise office.
Director Excise and Taxation Rawalpindi Nauman Khalid will oversee the initiative and monitor the timely handling of public cases. The department says the system is intended to improve transparency, accountability and overall service delivery.
Plans are also in place to fully computerise the facilitation centre after the initial phase. The digital system is expected to improve record management, application tracking and monitoring of complaint resolution.
For property owners and businesses in Rawalpindi, the inclusion of property tax services is particularly significant, as it could simplify routine tax-related procedures and provide a more organised channel for resolving issues.
The initiative does not introduce any new property tax rates or changes in taxation policy. Instead, it focuses on improving the administrative process and making existing services more convenient for taxpayers.
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